✅ RETURN & REFUND POLICY

(For Digital Products Only)

Last updated: 10 January 2026

Digital Products – No Returns or Refunds

All products sold on The Product Sutra are digital products, including but not limited to:

• eBooks

• Downloadable files

• Online courses

Because these products are delivered electronically and provide instant access, all sales are final.

Once a digital product has been purchased and access or download has been provided, we do not offer returns, refunds, exchanges, or cancellations.

By completing a purchase on our website, you acknowledge and agree to this policy.

Access & Technical Issues

We understand that technical issues can sometimes occur.

If you:

• Do not receive access to your digital product

• Experience download issues

• Are unable to access a purchased course due to a technical error

Please contact us at contactus@theproductsutra.com within 7 days of purchase, and we will make reasonable efforts to:

• Restore access, or

• Re-send the download link, or

• Resolve the issue promptly

⚠️ Technical assistance does not guarantee a refund.

Incorrect Purchases

Refunds will not be issued for:

• Change of mind

• Accidental purchases

• Lack of usage

• Incompatibility with your device or software

• Failure to read the product description before purchase

We encourage customers to carefully review product descriptions before buying.

Unauthorized Use & Abuse

We reserve the right to deny refunds or access if we detect:

• File sharing or redistribution

• Multiple download attempts beyond reasonable use

• Abuse of policies or payment systems

Digital content is licensed for personal use only and may not be resold, shared, or distributed.

No Physical Shipping

All products are delivered digitally.

• No physical items are shipped

• No return address is applicable

• No shipping fees are charged

European Union Customers (Important Notice)

In accordance with EU consumer law:

By purchasing digital content and accessing or downloading it immediately, you expressly consent to the delivery of digital content and acknowledge that you lose your 14-day right of withdrawal once access has been provided.

Refund Processing (If Exceptionally Approved)

In rare cases where a refund is approved at our sole discretion:

• Refunds will be processed to the original payment method

• Processing time may take 5–10 business days, depending on the payment provider

Contact Us

For support or questions related to access issues, contact:

📧 contactus@theproductsutra.com